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Wireframes

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Employee Journey Mapping

  • Employee Experience, Human factors, Onboarding, Psychology and Human Behavior, Wireframes

Employee JM allows to analyze all the touchpoints between the employee and the company, identify particular moments that matter, and transform them into the wow-moments.

Article by Dzhannet Kashurnikova
IDEAS IN BRIEF
Employee Journey Mapping
  • Human Resources Department turns to Employee Experience in many companies. There are reasons for it: employers should meet millennials’ expectations from work, employee experience is directly connected to that of the client, there is a correlation between employee involvement and efficiency, employee innovation potential can be unleashed by implementing an employee experience approach.
  • 7 STEPS TOWARDS EFFICIENT EJM
    1. Identify your focus. CJM can be used in a particular area of interest within the HR framework or the whole trajectory of an employee in the company, including the employee’s “transition points” from one status to another.
    1. Identify your research audience and make a map of respondents. First, identify 2 types of respondents: stakeholders and users. Users can also be split into 2 categories: ideal user and extreme user.
    1. Make the interview-guide. Make your interview sound more like a conversation and do not turn it into an interrogation. Keep track of the purposes of the study and focuses of attention, but remember, that the questions do not necessarily have to appear in the predefined order.
    1. Conduct the interview. Dos: ask open questions, try to find the underlying cause, turn to the real experience of the person. Don’ts: merge several questions in one, ask hypothetical or projective questions, avoid pauses.
    1. Adapt the EJM template to your needs. Remember the four key components to your penalized EJM: actions performed by the person, the time required for action, the emotional response of the person, the person’s quotes.
    1. Analyze the results that you get. Things to pay attention to when working with the map: user experience gaps, time to take the steps, negative/positive remarks, and the emotional condition of the person.
    1. Regularly update EJM. It is a dynamic tool that will allow you to ‘feel your user’.
  • EJM Tools. Pen and paper for quick jobs and notes. Excel (google spreadsheet) for teamwork, data processing, and analytics. Miro to visualize the map or present the results to the team.
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7 min read

Why Visual Design Is More Than Meets the Eye

  • Adobe, Consumer products, Customer Experience, Design, Marketing and Brand, Usability, Visual Design, Wireframes

Visual design is not all there is to design, but it’s an important part of a well-thought-out product.

Article by David Rhyne
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6 min read
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The Top UX Predictions for 2016

  • 3D Graphics and Interfaces, Analytics and Tracking, Android, Apple iOS, Artificial Intelligence, Business UX Leaders, Consumer products, Customer Experience, Data visualization, Decision Architecture, Design, Design Theory, Form design, Government and Public Services, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Psychology and Human Behavior, Software, Strategy, Technology, The Business of UX, Touch, User Adoption, Visual Design, Wireframes

UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.

Article by UX Magazine Staff
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15 min read
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15 Website Accessibility Tips That Increase Everyone’s Engagement

  • Accessibility, Browsers, Customer Experience, Design, Empathy, Heuristics, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Requirements and Specifications, Technology, Technology for the Common Good, Usability, Visual Design, Web, Wireframes

Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.

Article by Rashaud Brooks
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4 min read
website-accessibility

Experience Design and the Apple Watch

  • Apple, Apple iOS, Design, Design Tools and Software, Development, Input devices, Interaction Design, Interface and Navigation Design, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Ubiquitous Computing, Visual Design, Wireframes

A Q&A with Matt Morey, the guy who wrote the book on developing apps for the Apple Watch.

Article by Josh Tyson
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5 min read
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Deconstructing Fidelity

  • Apple, Apple iOS, Content and Copy, Content Strategy, Design, Information Design and Architecture, Interface and Navigation Design, iPad, iPhone, Mobile Technology, Prototypes, Research Methods and Techniques, Tablet, Visual Design, Wireframes

Deciding where and when to add fidelity is a common UX problem, one that requires us to deconstruct fidelity itself.

Article by Ken Soliva
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5 min read
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